No matter what kind of business you have, your employees need to be able to work together. Everyone needs to understand what they are capable of and where they need help if things are to run smoothly. While you may have managers, assistants, and general workers, it doesn't always have any bearing outside of regular work flow. In other words, a grunt worker may be able to think of a solution to a problem quicker than the manger if given the chance. If your employees are not working together, as a unit, consider sending them to an escape room to learn how to. Here are just a few things they will learn during the experience.
During the adventure, no one person is of higher rank than anyone else. Everyone is equal. This allow the participants the opportunity to help solve the puzzles and riddles to get out of the room. It also helps people communicate thoughts and ideas without worrying they will be shamed or ignored. This helps your supervisors learn that those below them at work have good ideas and should be heard. In the workplace, everything gets done more efficiently when the whole team communicates with each other every step of the way. Workers don't like to be kept in the dark, and supervisors need to know what is going on. A simple example would be the works telling the supervisors when inventory of something is low so it can be ordered and the supervisors letting the staff know when an item is ordered but won't be coming soon.
Leading and Following
Just because an employee is a manger or supervisor does not mean they can do things as efficiently as a staff member. The staff that does the same job over and over every day has learned to get the task done quickly and efficiently while the supervisor doesn't have the same hands on experience. The staff also sees things from a different perspective than a manager. They may notice a problem starting to form before it creates trouble. The upper level employees need to know when to count on the lower level workers to take the lead and handle a situation. The workers also need to know that it is okay to take the initiative to fix things.
When your employees communicate problems or new situations with each other, and then allow those best suited to take charge and fix it, your business will flourish. In addition, everyone will be happier and productivity will increase. Finally, this attitude will be noticed by your clients and customers. They will be more likely to use your business again because the experience will be pleasant.